Frequently Asked Questions (FAQ)
Find Answers to your Questions
What are KayaReach's service areas?
KayaReach is on a mission to connect underserved communities with high-speed internet. To see if your area is part of our growing network, check out our coverage map.
How do I sign up for KayaReach Internet Services
Joining KayaReach is hassle-free!
Check Coverage: Visit our coverage map to see if your address is within our service area. If you are within our coverage area.
Request Installation: If your area is covered but you don’t have service yet, click the Request Installation button and fill out the form. We’ll get in touch to confirm availability and schedule your installation.
Sign Up & Create Profile: After installation, we’ll guide you through creating your online profile and how to purchase one of our Kaya packages.
How do I pay for KayaReach Services
KayaReach offers flexible payment options tailored to your needs. You can easily top up your account with VulaCoin, our digital currency. We provide on-demand and ad-supported packages to suit every budget.
Troubleshooting Guide
Facing Connectivity Issues? We’re Here to Help!
Don't let technical hiccups slow you down. Follow our simple troubleshooting steps to get back online quickly. If these solutions don't work, our dedicated Support Team is just a click away.
My internet connection seems slow.
Try these quick tips: –
- Restart your KayaReach router: By pressing the orange power button on the router.
- Check for overloaded devices: Too many devices can slow down your Wi-Fi. Disconnect any that are not in use.
- Verify signal strength: Weak signals can cause slow speeds. Try to move closer to your router or remove any items between you and your router that may be causing signal interference.
- Contact KayaReach Support: If these steps don’t help, our support team is ready to assist you.
I can't connect to the KayaReach Wi-Fi network.
Try these steps to resolve your connection issues:
- Restart your mobile device and re-connect to the KayaReach network
- Ensure your router is powered on: Check that it’s plugged in and the power light is on.
- Enable Wi-Fi on your mobile device: Make sure Wi-Fi is turned on in your mobile device’s settings by turning using the orange power button on the side of your wifi router..
I'm having trouble accessing a specific website.
Websites can sometimes have temporary outages. Here’s what you can do:
- Try a different browser: This can help determine if the issue is with your browser or the website.
- Clear your browser cache and cookies: Outdated data stored in your browser can sometimes interfere with website loading.
- Restart your mobile device: A simple restart can often resolve minor connection glitches.
- Contact the website directly: If the website is down, they might have more information on the issue.
Still Facing Issues?
Reach out to our Support Team for assistance.
KayaReach FAQ Questions:
How does the ad-supported connection work?
Users can watch ads in exchange for free internet access.
What packages does KayaReach offer?
KayaReach offers daily, weekly, and monthly internet packages to suit your needs.
How can I get connected to KayaReach?
You can check availability in your area and request installation through the KayaReach website.
Are there any contracts required?
No, KayaReach operates without long-term contracts or subscriptions, offering flexibility.
Where can I buy a voucher with cash?
You can purchase a voucher from your local spaza shop, including:
- BluVoucher
- 1Voucher & Flash
- EasyPay Voucher
- OTT Voucher
- Debit or Credit Card
What areas does KayaReach cover?
KayaReach provides internet services in areas like Sasolburg, Kroonstad, and more, with plans to expand.
What payment methods are accepted?
KayaReach accepts a variety of online payment methods via its platform such as 1Voucher, Flash, EasyPay Voucher, OTT Voucher, Blu Voucher, Debit or Credit Card
Frequently Asked Questions (FAQ)
Find Answers to your Questions
E dira jang ‘Ad-Supported Connection’?
Badirisi bayona ba ka lebelela dipapatso mme batlo kgona go fiwa data ya-inthanete mahala.
KayaReach e fana kadi phakete tsa inthanete dife?
KayaReach e na le diphakete tsa inthanete tsa letsatsi, beke, le kgwedi go tsamaisana le ditlhoko tsa gago.
Ke kgokagana jang le KayaReach?
O ka sekaseka go kereya gore ditirelo tsayone di teng mo lefelong la gao, le go kopa go tlhomelwa Router ka wepesaete ya bone.
A go na le dikonteraka tse di tlhokegang?
Nnyaa, KayaReach ga ena dikonteraka tsa nako etelele, e naya bokoa jwa go itlhophela le maemo a go fetogafetoga.
Ke begela kae fa ke bona thapo ya Fiber e robegileng kgotsa seelo se se sa berekeng kwa ntle ga ntlo kgotsa mo tseleng?
Ikgolaganye le setlhopha sa tshegetso sa rona ka WhatsApp, se dira di ura tse 24: [Setlhopha sa tshegetso]
Ke reka kae voucha ge ke tswere madi mo go nna?
O ka reka voucha kwa lebenkeleng la gaufi lewena, go akaretsa:
• BluVoucher
• 1Voucher
KayaReach e akaretsa mafelo afe?
KayaReach e naya ditirelo tsa inthanete mo mafelong a a jaaka Sasolburg le Kroonstad, mme e ikaeletse go oketsa.
Ke mekgwa efe e amogelegang ya go duela Kayareach?
KayaReach e amogela mekgwa e e farologaneng ya go deula mo sethaleng sa yone sa-Oline.
Frequently Asked Questions (FAQ)
Find Answers to your Questions
E sebetsa jwang ‘Ad-Supported Connection’?
Basebedisi ba ka shebella dipapatso e le hore ba fumane khokahano ya inthanete mahala.
KayaReach e fana ka dipackage dife?
KayaReach e fana ka dipackage tsa inthanet tseo tsoanetseng tsa letsatsi ka leng, beke kangwe, le khoedi kang.
Nka hokahana jwang le KayaReach?
O sebedisa websaite ya KayaReach, o ka hlahloba haeba ditshebeletso tsa Kayareach dia fumaneha sebakeng sa hao ebe okenya kopo ya ‘installation’.
Na ho hlokahala boitlamo ba dikontraka?
Che, KayaReach ya tenyatseha, esebetsa ntle le kontraka tsa nako e telele le boitlamo, e fana ka maemo a bonolo.
Nka tlaleha kae ha ke bona dithapo tse senyehileng kantle ha ntlo kapa tsa strateng seo ke dulang ho sona?
O ka hokahana le ‘support-team’ ya rona ka Whatsapp, efumaneha dihora tse 24: [Sehlopha sa tšehetso].
Nka reka voucha kae heaba ke tswere chelete hona?
O ka reka voucha lebenkeleng le haufi le wena, ho kenyelletsa le:
• BluVoucher
• 1Voucher
Kedi baka dife tseo kayareach e difihlellang?
KayaReach e fana ka ditshebeletso tsa inthanete dibakeng tse kang Sasolburg le Kroonstad, le dibakeng tseding, ka meralo ya ho hola.
Ke Ditsela dife tsa ho lefella tse amohelehang?
KayaReach e amohela mekgwa efapanang ya ho lefella platforomong ya bona ya online
Frequently Asked Questions (FAQ)
Find Answers to your Questions
Isebenza njani i Ad-Supported Connection?
Abasebenzisi bayo bangajonga iintengiso baze bafumane iData lwe-intanethi simahla.
Zeziphi iiphakheji ze-intanethi ezinikezelwa yiKayaReach?
IKayaReach inikezela ngephakheji ze-intanethi zosuku ngalunye, zeveki, kunye nenyanga,ukwenzela woneliseke izidingo zakho.
Ndingaxhomana njani neKayaReach?
Ungakwazi ukujonga ukuba ikhona kwindawo ohlala kuyo uphinde ucele ukuba bakwenzele iistolashini yakhona kwiwebhusayith yeKayareach.
Ingaba zikhona izivumelwano ezifunekayo?
Hayi, iKayaReach isebenza ngaphandle kwezivumelwano zokuzibopha zexesha elide okanye i-Subscriptions,inikezela ukuguquguquka.
Ndiyixelaphi intambo ye-intanethi ephukileyo okanye isixhobo esonakeleyo esingaphandle kwendlu yam okanye esitalatweni sam?
Xhomana nabantu abaxhasayo beKayaReach abahlala bakhona amayure engu-24 ku-WhatsApp: [Iqela lekxaso].
Ndingayithenga phi ivawutsha xa ndiphethe imali ngesandla?
Ungayithenga ivawutsha kwivenkile yasekuhlaleni okanye eseduze kwakho, kuquka i-:
• BluVoucher kanye ne
• 1Voucher
Zeziphi iindawo iKayaReach efikelela kuzo?
IKayaReach ikhona kwiindawo ezifana neSasolburg neKroonstad nakwezinye ukunikeza ngepakethe ze-intanethi, kwaye inezicwangciso zokwandisa.
Zeziphi iindlela zokubhatala ezamkelekileyo?
IKayaReach yamkela iindlela ezahlukeneyo zokubhatala kwi-intanethi ngamaqonga wayo.